At Briah Voyage, we want you to feel confident with every purchase. If you’re not satisfied with your order, we’re here to help.
Eligibility for Returns
You may request a return within 1–3 days of receiving your order. To qualify, the item must be:
- Unused and in original condition
- Returned with original packaging and tags (if applicable)
Items that show signs of wear, misuse, or damage will not be eligible for return.
How to Request a Return
To initiate a return, contact us at [email protected] with your order details and reason for return. Our team will respond with instructions within 1–3 days.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval status. If approved, your refund will be processed through the same method—cash on delivery—by arranging a return pickup or exchange.
Damaged or Incorrect Items
If you receive a damaged or wrong item, please reach out to us within 1–3 days of delivery. We’ll arrange a replacement or refund after verifying the issue.
Non-Returnable Items
Certain items such as used products or items damaged after delivery are not eligible for return or refund.
Need Help?
For any questions about returns or refunds, reach out to us at [email protected]. We’re here to assist you.